In Brief
Transforming the pizza dining experience with advanced digital solutions
Business Need
Since its founding, Spontini has been a staple in the Milanese dining scene, renowned for its traditional pizza by the slice. To enhance customer experience and streamline operations across its 27 locations, Spontini sought to integrate digital solutions that could cater to a modern, tech-savvy clientele.
Retex Strategy
In partnership with Retex, Spontini embarked on a comprehensive digital transformation journey. By implementing the Iconic Food&Beverage platform, Spontini established a robust digital infrastructure that seamlessly integrates self-ordering kiosks, online delivery channels, and advanced inventory management systems. This strategic move aimed to enhance operational efficiency, improve the customer experience while reducing costs and waste.
Result
- Effortless self-ordering and payment: the introduction of self-ordering kiosks in four locations allowed customers to place orders and make payments using meal vouchers and Satispay, simplifying the ordering process.
- Optimized delivery operations: by integrating third-party delivery services through the Iconic platform, Spontini improved order management and fulfillment efficiency.
- Enhanced inventory management: the deployment of the Back of House Syrve software enabled precise inventory tracking, reducing food waste and operational costs significantly.
